A long list of possible topics could be covered at the beginning of the asylum procedure or of the reception process to fully explain it. Often the applicant is not particularly receptive to this information, as they might have recently arrived and have other, more urgent, needs, such as missing family members and unfulfilled basic needs, or challenges processing new information due to traumatisation. If you deliver all the information to the applicant at once, you risk overwhelming them. However, if you reduce the amount of information too much, you may not be able to supply applicants with enough information for them to effectively participate in the procedures. 

Use the arrow in the menu to check basic communication techniques that you can use to mitigate this risk.