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Info Provision Library

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The Let’s Speak Asylum Information Provision Library aims to be a source of inspiration and help national authorities and other entities responsible for provision of information to develop quality information provision products. The selected products developed by European authorities and other entities showcase the use in practice of one or more communication and information provision principles. These principles are described on the LSA portal in the methodology page and the various thematic areas. Each product is accompanied by a short description indicating which elements are particularly inspiring. This should not be read as a complete analysis. The library is also not intended as an exhaustive collection of available information provision products. The products have been collected by the EUAA through surveys launched to its thematic networks or through own research.

This library includes both (i) links to third party webpages where relevant products can be found and (ii) downloadable documents provided by national authorities or other entities to the EUAA and now made available by the EUAA online. As for the latter (documents in downloadable format), authorisation from the copyright holder was duly obtained by the EUAA for the purpose of uploading and making them available in this library.

For any use or reproduction of photos or other material, permission must be sought directly from the copyright holders.

The responsibility for the content of external websites and of non-EUAA products rests solely with the entity making available or owning the copyright of the content. No guarantee can be given for the completeness and correctness of information obtained through hyperlinks to external websites or from non-EUAA products and no liability can be accepted for completeness, editorial and technical mistakes, omissions as well as for correctness of the content.

Neither the European Union Agency for Asylum (EUAA) nor any person acting on behalf of the EUAA is responsible for the use that might be made of the products present in this library. The EUAA will not be liable for any consequence stemming from the reuse of the producst present in this library.

The asylum interview
Description

The factsheet provides information on the asylum interview in a Q & A format, with a view to make it user-friendly. The information is drafted in a manner that is clear and well-structured.

Asylum
Target audience
General applicant profile
Type/Format
Leaflet
Country/Owner
Malta / Aditus
Language(s)
EN
If your asylum application is rejected...?
Description

Picture book explaining through easy-to-understand visuals complemented by short and clear text what happens if the asylum application is rejected. This story-telling book about an applicant whose asylum application is rejected provides clear and understandable messages. Can be used on its own but also as a tool supporting face-to-face information provision.

Return
Target audience
General applicant profile,
Illiterate applicants
Type/Format
Picture book,
Brochure
Country/Owner
Denmark / The Danish Refugee Council
Language(s)
EN
Children’s right to a lawyer
Description

Leaflet for unaccompanied children explaining their right to a lawyer during the asylum procedure: what a lawyer is, when and how the family will get a lawyer, and what the lawyer will help the family with. Clear and simple language supported by child-friendly illustrations. Suitable for children who can read. Distributed as part of an information program for children aged 12-17, consisting of face-to-face meetings, videos and leaflets. Language versions available on UDI's website.

Asylum ,
Reception
Target audience
Unaccompanied children
Type/Format
Leaflet
Country/Owner
Norway / Norwegian Directorate of Immigration (UDI)
Language(s)
EN
What is an asylum reception centre
Description

Leaflet for unaccompanied children explaining life at a reception centre. Clear and simple language supported by child-friendly illustrations. Suitable for children who can read. Distributed as part of an information program for children aged 12-17, consisting of face-to-face meetings, videos and leaflets. Language versions available on UDI's website

Reception
Target audience
Unaccompanied children
Type/Format
Leaflet
Country/Owner
Norway / Norwegian Directorate of Immigration (UDI)
Language(s)
EN
Voluntary return website
Description

Dedicated website providing information on help and assistance available for voluntary return. Practical and user friendly. Key information provided in clear and simple language. Available in 7 languages.

Return
Target audience
General applicant profile
Type/Format
Website/Application
Country/Owner
Finland / Finnish Immigration Service
Language(s)
EN
Voluntary return website
Description

Dedicated website providing information on voluntary return. All key messages about voluntary return included on one page and explained using clear and simple language (available in 19 languages). Includes a page with stories of returnees.

Return
Target audience
General applicant profile
Type/Format
Website/Application
Country/Owner
Belgium / Fedasil
Language(s)
EN
BBU Youtube channel for Ukraine
Description

Youtube channel of the  BBU-Ukraine Hotline (Federal Agency for Reception and Support Services / Austria) providing information to people fleeing Ukraine in the format of short videos containing annoncements/news related to services and rights.

Integration
Target audience
General applicant profile
Type/Format
Broadcast,
Video
Country/Owner
Austria / Federal Agency for Reception and Support Services (BBU)
Language(s)
UK, DE
asylinfo.no website for adults
Description

Website for adults about applying for protection and related rights in Norway. Very practical and intuitive to navigate. Use of clear and simple language. Available in 16 languages. 

Asylum ,
Reception ,
Integration ,
Return
Target audience
General applicant profile
Type/Format
Website/Application
Country/Owner
Norway / Norwegian Directorate of Immigration (UDI)
Language(s)
16 languages
asylbarn.no website for children
Description

Website for accompanied and unaccompanied children about applying for protection as a child and related rights in Norway. Very practical and intuitive to navigate. Each topic is explained in clear and simple language, often with support of videos. In many cases, children themselves narrate the stories and are the key protagonists of the videos, which helps other children in an accessible way to visualize and understand the topic. Available in 16 languages.

Asylum ,
Reception ,
Integration ,
Return
Target audience
Children,
Accompanied children,
Unaccompanied children
Type/Format
Website/Application
Country/Owner
Norway / Norwegian Directorate of Immigration (UDI)
Language(s)
15 languages
Migrationsverket Stories - app for children
Description

The app informs in a child-friendly manner about seeking asylum, the asylum procedure, children's rights etc. with short stories aimed at a younger audience. Stories for both accompanied and unaccompanied children. The stories are built using easy-to-understand illustrations and voice over with clear and simple language. Arrows allow children to move between scenes at their own pace. Available in 6 languages.

Asylum ,
Reception ,
Integration ,
Return
Target audience
Children,
Accompanied children,
Unaccompanied children
Type/Format
Website/Application
Country/Owner
Sweden / Swedish Migration Agency
Language(s)
6 languages
MyCOA website and app for asylum seekers
Description

Dedicated website and app for the residents of the COA reception centres. It contains information about the asylum procedure, living in the reception centre and life in the Netherlands. Each centre has it's own page with specific information (activities, public transportation, shops etc.). Includes a section for unaccompanied children. Effective and concise communication on a variety of topics through the use of icons, videos, animations, factsheets, etc. Available in 11 languages.

Asylum ,
Reception ,
Integration
Target audience
General applicant profile,
Vulnerable groups,
Children,
Accompanied children,
Unaccompanied children
Type/Format
Website/Application
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
11 languages
Fedasil Info app – for asylum seekers arriving in Belgium
Description

Information platform (website and mobile app) for applicants for international protection in Belgium on the asylum procedure, accommodation, living in Belgium, return, work, learn, unaccompanied children and health. Navigation-friendly facilitated by easy-to-understand icons. Glossary than can be consulted separately, as well as short explanations available within the text. An audio function, with a possibility to pause, reads out selected text, icons or entire pages, which makes it accessible also to less literate persons. Available in 14 languages. Mobile app also as offline version.

Asylum ,
Reception
Target audience
General applicant profile,
Vulnerable groups,
Children,
Accompanied children,
Unaccompanied children
Type/Format
Website/Application
Country/Owner
Belgium / Fedasil
Language(s)
14 languages
Hygiene / cleaning
Description

Series of short videos showing how to properly do regular cleaning activities at the reception centre. All available at COA dedicated website for applicants (mycoa.nl)

Reception
Target audience
General applicant profile
Type/Format
Video
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
EN
Fire? That’s what you should do!
Description

Series of leaflets on fire safety rules in reception centres and what to do in case of fire. Illustrations with clear and short text. The leaflets are the printed version of the 'fire safety' scenes from a general animation on house rules. The scenes can also be viewed as a stand-alone short animation. Accompanied by short videos showing how to properly use certain appliances at the reception centre. All available at COA dedicated website for applicants (mycoa.nl).

Reception
Target audience
General applicant profile
Type/Format
Leaflet,
Animation
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
EN
Personal safety and security (swimming, threats in the nature, etc.)
Description

Series of posters warning residents of reception centres about various seasonal risks in the nature (e.g. risk of swimming in open waters during summer, risk of ice on the water during winter, risk of eating poisonous mushrooms, etc.), explaining what to do and what not to do. Clear and short messages supported by easy-to-understand illustrations. Used as part of a mix of communication channels, including website, face-to-face sessions, videos. All posters available on mycoa.nl under 'News and announcements'.

Reception
Target audience
General applicant profile
Type/Format
Poster
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
EN