The general methodology on communication with and provision of information outlines the basic principles for information provision. It presents communication techniques to deliver information and to adapt the method of communication according to the applicant, in order to ensure understanding. It also presents how information can be conveyed through oral, printed, digital and audiovisual communication channels.
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Further training on information provision
The provision of information to applicants is generally considered a special expertise. Methodologies for the provision of information are briefly explained in this chapter, but to understand the full complexity of the subject and to be able to use that knowledge in practice, the EUAA recommends attending a dedicated training module on the subject.
Related EUAA training
The EUAA offers the module ‘Introduction to communication for asylum and reception practitioners’ which outlines the skills needed in designing, planning and implementing crosscultural communication strategies. The aim of this module is to enable practitioners to assess the information needs of persons in need of international protection, applicants and potential beneficiaries of international protection. After attending this training, you will be able to adapt and disseminate accessible messages through the appropriate channels.
The EUAA also offers the following tailor-made training: Rumors' management, Information and communication needs assessment, Communication through digital channels, Communication in emergencies, Designing a communication and information provision strategy.
If you are interested in attending EUAA training courses, please contact the person responsible for training within your authority in order to receive additional information.