This section contains information topics which are considered to be the minimum information that should be provided to applicants for international protection during the asylum procedure.
The topics are based on the legal provisions of the Common European Asylum System, which can be mandatory (‘shall clauses’) or discretionary (‘may clauses’). The relevance of the topics connected with the ‘may clauses’ will depend on the incorporation of the respective articles into the national legislation and the individual circumstances of the applicant. The topics also include complementary information points, in cases when they significantly enhance the applicant’s understanding of the administrative process.
EU+ countries can further complement the listed information with topics that are relevant to their national set-up.
Each topic contains:
- background information on what the information provider needs to know about the topic;
- information provision messages on the information to be provided to the applicant.
Remember to tailor all information provision topics to your national setting so that they are compatible with your national legislation and established practice.
Remember also to adapt the level of detail of the information provided to each specific step in the procedure and adapt your communication style to the personal circumstances of the applicant.
This section does not aim to provide specific formulations that should be directly conveyed to the applicant. Rather it outlines the information provision messages. For concrete examples of formulations that should be directly conveyed to the applicant, see the EUAA products available in the EUAA Info Provision Toolbox.
Visit these pages for information topics for a specific stage of the asylum procedure: