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Access to an interpreter

Background information

If proper communication cannot be ensured without interpretation, the applicant has the right to receive the services of an interpreter free of charge, for submitting their case to the authority whenever necessary and at least during the personal interview (Article 12(1), point (b) APD (recast) ‘Guarantees for the applicant’). The applicant will, when needed, be assisted during the personal interview by an interpreter of the language of their preference or at least of a language they understand and in which they can communicate clearly (Article 15(3), point (c) APD (recast) ‘Requirements for a personal interview’).

Explain these messages to the applicant during the first contact (making) and registration/lodging: 

  • the applicant will, when necessary, be assisted by an interpreter.
  • interpretation is provided free of charge;
  • the applicant should always mention if they have any difficulties understanding the interpreter or when the interpreter is not acting in a neutral way.

Explain these additional messages to the applicant during the registration/lodging:

  • The role of the interpreter is strictly limited to translating what is being said, without adding or omitting information.
  • The interpreter is bound by the principles of confidentiality and impartiality. They cannot talk about anything that was said during the interview outside the interpretation situation. The interpreter has no influence on the outcome of the decision.
  • It is possible to ask for a male or female interpreter if it helps the applicant to present their claim. The request will be accommodated if possible (136).

(136) Article 15(3), point (c) APD (recast) ‘Requirements for a personal interview’. 

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Practical tip: clarifying that the right to interpretation only applies to the asylum procedure

If the applicant asks for interpretation for personal purposes, explain to the applicant that the interpreter is available only for matters related to their application for international protection when dealing with authorities. This means that the support of an interpreter does not include, for example, help for a medical appointment. For such queries, provide advice on where the applicant can obtain support, according to your national practice.