The stay in reception is the intermediate phase of the reception process. During this stage, particular attention should be given to a tailored approach that responds to the individual needs of applicants, with an increased emphasis on their well-being and resilience. Applicants have access to the necessary support during this period to manage their daily life in dignified conditions. They are equipped to face the potential results of their application.
This section outlines the interrelated approach to information provision for applicants of international protection during the stay in reception. It covers essential aspects such as:
- accommodation arrangements
- other material reception conditions, including information on house rules, reduction and withdrawal, appeals, and complaints mechanisms
- service provision: healthcare; recreational, social and cultural activities; language courses and civic education; legal counselling, assistance and representation; family tracing and family reunification
- special needs: children, trafficking in human beings, gender-based violence, mental health, disabilities
- safety and security
- employment and vocational training courses
- participation and community-based approach.
This section provides general information provision messages and practical tips on how to convey them effectively. It also provides background information on international and EU legal instruments, complemented by EUAA guidance, standard and indicators and reports. These instruments and tools emphasise the importance of ensuring that applicants are well informed and supported throughout their stay, reinforcing their rights and access to essential services.
The framework for information provision during the stay in reception is aligned with the RCD (2024)) and the EUAA Operational Standards and Indicators on Reception including Vulnerability-related Aspects, 2026.
Ensuring that applicants receive adapted, accurate and timely information during their stay is crucial for their overall well-being, effective participation and access to guaranteed rights. This section highlights main topics, strategies and practices that facilitate effective information provision. This helps applicants remain informed and adequately supported during their time in reception. Check out too the general principles on communication and distributing information on the Methodology page.