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Info Provision Library

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The Let’s Speak Asylum Information Provision Library aims to be a source of inspiration and help national authorities and other entities responsible for provision of information to develop quality information provision products. The selected products developed by European authorities and other entities showcase the use in practice of one or more communication and information provision principles. These principles are described on the LSA portal in the methodology page and the various thematic areas. Each product is accompanied by a short description indicating which elements are particularly inspiring. This should not be read as a complete analysis. The library is also not intended as an exhaustive collection of available information provision products. The products have been collected by the EUAA through surveys launched to its thematic networks or through own research.

This library includes both (i) links to third party webpages where relevant products can be found and (ii) downloadable documents provided by national authorities or other entities to the EUAA and now made available by the EUAA online. As for the latter (documents in downloadable format), authorisation from the copyright holder was duly obtained by the EUAA for the purpose of uploading and making them available in this library.

For any use or reproduction of photos or other material, permission must be sought directly from the copyright holders.

The responsibility for the content of external websites and of non-EUAA products rests solely with the entity making available or owning the copyright of the content. No guarantee can be given for the completeness and correctness of information obtained through hyperlinks to external websites or from non-EUAA products and no liability can be accepted for completeness, editorial and technical mistakes, omissions as well as for correctness of the content.

Neither the European Union Agency for Asylum (EUAA) nor any person acting on behalf of the EUAA is responsible for the use that might be made of the products present in this library. The EUAA will not be liable for any consequence stemming from the reuse of the producst present in this library.

Basic and human rights
Description

Animation providing information about basic and human rights, equality, human dignity and law in the host country. It uses clear and simple language combined with easy-to-understand visual elements. 

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
Finland / Finnish Immigration Service
Language(s)
EN
Return assistance
Description

Video explaining the return assistance available in Switzerland. The use of footage helps to visualize and understand the key messages in an accesible way. 

Return
Target audience
General applicant profile
Type/Format
Video
Country/Owner
Switzerland / State Secretariat of Migration (SEM)
Language(s)
EN
Return assistance
Description

Animation explaining the return assistance available in Switzerland. Key messages provided in clear and simple language and supported by self-explanatory illustrations.

Return
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
Switzerland / State Secretariat of Migration (SEM)
Language(s)
EN
Safe together in Switzerland
Description

Animation produced by the Bern Cantol Police explaining the role of the police in Switzerland, what to do if you are checked by the police, how the national laws are enforced and apply to all, and when to call the police. It uses clear and simple language combined with easy-to-understand visual elements. Use of chapters makes navigation through topics easy.

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
Switzerland / State Secretariat of Migration (SEM)
Language(s)
EN
Working in the Netherlands
Description

Video explaining the labour market context in the Netherlands, where to start when looking for a job, how to apply for a job and about the Dutch work culture. Includes testimonies from permit holders describing their experience with finding work.

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Video
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
NL, EN
Constitutional norms, house rules and sanctions in COA reception centres
Description

Animation informing about constitutional norms, house rules and sanctions only through the use of dynamic icons, illustrations and sound. Images are self-explanatory with no need of text or voice over. Suitable also for children.

Reception ,
Integration
Target audience
General applicant profile,
Children,
Illiterate applicants
Type/Format
Animation
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
n/a
Rights and obligations in a COA reception centre
Description

Comprehensive animation explaining the rights and obligations while staying at a COA reception centre. Clear and simple language supported by easy-to-understand visuals. It helps the viewer to visualise and understand the topics in an accessible way. Suitable for illiterate persons. Can support face-to-face communication and info sessions. It covers a variety of topics and some sections could be used separately for info-sessions on specific thematics. Available also on mycoa.nl .

Reception
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
EN
House rules in COA reception centres
Description

Comprehensive animation explaining the house rules in COA reception centres. Clear and simple language supported by easy-to-understand visuals. It helps the viewer to visualise and understand the topics in an accessible way. Suitable for illiterate persons. Can support face-to-face communication and info sessions. It covers a variety of topics and some sections could be used separately for info-sessions on specific thematics. Available also on mycoa.nl.  

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
EN
Beginner's guide to Finland Vol 2
Description

Animation (Vol 2) providing information about cultural habits, legislation, rules and rights in the country of refuge by using humor as a communication method, and simple and self-explanatory illustrations. Part of a series of animations. The content of the animations also comes in the form of a leaflet (uploaded in this library as well). 

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
Finland / Finnish Immigration Service
Language(s)
EN
Beginner's guide to Finland Vol 1
Description

Animation (Vol 1) providing information about cultural habits, legislation, rules and rights in the country of refuge by using humor as a communication method, and simple and self-explanatory illustrations. Part of a series of animations. The content of the animations also comes in the form of a leaflet (uploaded in this library as well).

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
Finland / Finnish Immigration Service
Language(s)
EN
Seeking asylum in Sweden - Accommodation
Description

Short animation providing information on accommodation options while waiting for a decision on the asylum application. Use of clear and simple language supported by self-explanatory illustrations. Part of a series of short animations about the different stages in the asylum process and rights while waiting for a decision, available on the website of the Swedish Migration Agency

Reception
Target audience
General applicant profile
Type/Format
Animation
Country/Owner
Sweden / Swedish Migration Agency
Language(s)
EN
Your asylum procedure in Austria
Description

Bilingual brochure for unaccompanied children applying for asylum in Austria. Suitable for children who are able to read. The bilingual format allows for simultaneous presentation of the information in the language of the child and the language of the support staff, facilitating receiving questions or clarifying certain information.

The product is published on and downloadable from the LSA portal with the consent of the copyright owner. For any use or reproduction of photos or other material, permission must be sought directly from the copyright holders. (©) Bundesagentur für Betreuungs- und Unterstützungsleistungen (BBU)

Asylum ,
Reception
Target audience
Unaccompanied children
Type/Format
Brochure
Country/Owner
Austria / Federal Agency for Reception and Support Services (BBU)
Language(s)
DE, EN
Marriage by coercion is wrong – yet solutions do exist
Description

Leaflet informing about the legal situation in Switzerland regarding forced marriage and how to access confidential and specialized advisory services. Clear messages on forced marriage also through the use of questions to promote self-identification. It is handed out if there is a suspicion and displayed on the information wall; while the content is also transmitted during information sessions. 

The product is published on and downloadable from the LSA portal with the consent of the copyright owner. For any use or reproduction of photos or other material, permission must be sought directly from the copyright holders. (©) State Secretariat for Migration SEM

Reception ,
Integration
Target audience
Vulnerable groups
Type/Format
Leaflet
Country/Owner
Switzerland / State Secretariat of Migration (SEM)
Language(s)
EN
I’m just trying to leave. Hints and tips for a successful stay at a COA location
Description

Comic book depicting girls and boys of different backgrounds and emphasizing the importance of living together and respecting each others. Self-explanatory cartoons with simple messages proper for different age groups. It covers a variety of topics and some sections could be used separately for info-sessions on specific thematics. 

Reception ,
Integration
Target audience
Children,
Accompanied children,
Unaccompanied children
Type/Format
Cartoon/Comics
Country/Owner
The Netherlands / Central Agency for the Reception of Asylum Seekers (COA)
Language(s)
EN
Fire safety in the home
Description

Brochure developed by the Fire Department and distributed in reception centres. Key messages regarding fire safety and what to do in case of a fire. Text supported by illustrations, which also makes it easy-to-understand by less literate residents. It can also be used by applicants living outside the centre. Available in 30 languages for a wide outreach. 

Reception ,
Integration
Target audience
General applicant profile
Type/Format
Brochure
Country/Owner
Norway / Norwegian Fire Protection Association
Language(s)
EN